Frequently Asked Questions
Everything you need to know about shopping with Hale Bob Apparel.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-7 business days, while international shipping times vary by location.
What is your return and exchange policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How do I care for my Hale Bob silk and linen garments?
To preserve the quality of our premium fabrics, we recommend dry cleaning for most silk and embellished items. For linen and cotton blends, a gentle hand wash and air drying are suggested.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Shop Pay.